Shipping & Returns*
eParcel is standard method of delivery for all orders.
- Cost: $14.00 includes GST
- Trackable: Yes, the eParcel system will send you an email with a tracking number
- Delivery time: 3 to 7 working days (3-4 days for most capital cities)
- Express Courier
- Cost: $22.00 includes GST
- Trackable: Yes
- Delivery Time: 1 -3 working days (1-2 days capital cities)
*Cut off Time for same day order processing is: 1pm
(Your order must be placed by 1pm to ensure it makes the end of day freight pick up)
Please also be aware a signature is needed for Express delivery. If no-one is at the address to provide a signature the order may take longer and a $40 redelivery fee may apply. Express deliveries cannot be to a PO Box.
*Both freight methods delivery times are estimated by the courier companies. Please be aware due to unforeseen circumstances delivery times may be extended.
*Bulky orders may attract additional freight charges
**AUTHORITY TO LEAVE**
It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can effect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
I indemnify Reactive Warehouse against any claim for loss and / or damage relating to any freight item so left.
Authority to leave may be chosen by leaving a comment in the notes section of our checkout OR by ticking the "Authority to leave box".
Returns and Refund Policy
Reactive Warehouse abide by the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC). If you have a problem with your order we require you contact us within 7 days of receipt of the order.
Returns and Refunds
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:
- Have a fault that you could not have known about at the time of purchase.
- Are not the same as the description provided by the salesperson or advertisement.
Braces, orthotics and compression/recovery products are not returnable or exchangeable.
Reactive Warehouse will also agree to exchange products where the customer has ordered the incorrect product. The customer must return the goods at their cost in accordance with our goods return policy and reorder the correct product through the website shopping cart. Reactive Warehouse reserves the right to charge a 20% restocking fee in some circumstances and at the discretion of Reactive Warehouse. The restocking fee will be deducted from the refund. The refund will be provided once the goods have been returned and inspected.
Reactive Warehouse will exchange or refund a product that meets the above return and refund requirements. You are required to contact the Reactive Warehouse customer service on 03 95509600 to obtain a return authorisation number (RA) and you must return the product in its original condition together with a copy of the proof of purchase. Please display the RA number on the outside of the return packaging.
Defective products will be either repaired or replaced with the original product purchased, however if this is not able to be done a full refund will be provided. The manufacturers warranty for products will apply.
You are not entitled to a refund when you:
- Simply change your mind or no longer want the goods;
- Choose the incorrect size and/or colour;
- Were responsible for causing the fault or defect.